Overall quality* Excellent Very Good Good Fair Poor N/A
Value* Excellent Very Good Good Fair Poor N/A
Purchase experience* Excellent Very Good Good Fair Poor N/A
Installation experience* Excellent Very Good Good Fair Poor N/A
Usage experience* Excellent Very Good Good Fair Poor N/A
After purchase service (warranty, repair, help desk)* Excellent Very Good Good Fair Poor N/A
Period of the product usage* Less than 1 month 1 to 6 months 6 months to 1 year 1 to 2 years 2 years or more Never used
Value of the product as compared to its price* Excellent Good Average Poor Very poor
Likelihood of buying more product from RAFA Solutions* Somewhat Unlikely Very Unlikely Unsure Very Likely Extremely Likely
Likelihood of recommending others to use the product * 1 Not at all likely 2 3 4 5 Probably 6 7 8 9 10 Extremely likely
How did you first hear about RAFA Solutions?* Expo/Forum/Conference Website Trade journal or magazine Referral from associate or industry colleague Other (please specify)
How did you first learn about the product?* Called on by sales representative Distributor recommendation Referral from associate or industry colleague Website Controls manufacturer recommendation Mailing Trade journal or magazine Other (please specify)
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