This privacy statement applies to rafasolutions.com (including its subdomains) owned and operated by RAFA Solutions LLC. This privacy statement describes how RAFA Solutions collects, uses, shares and secures the personal information you provide on our website: www.rafasolutions.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Your right to privacy is a priority to us at RAFA Solutions. Therefore, this privacy statement is a corporate-wide guideline and is not limited to our online business. We do not sell your information to outside organizations. Our goal in gathering information is to consistently improve our relationship with you, our customer. We use the following guidelines to protect the information we collect during your visit to our website, www.rafasolutions.com; over the telephone emails or other electronic transmission, at trade shows; or through other interactions that reference this privacy statement. Because these guidelines affect you, please read them carefully and contact us if you have any questions or concerns.
Types of Data Collected
Information That You Provide to Us
Account and Registration Information (Personal Data)
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Account and Registration Information can also include information about any transactions, both free and paid, that you enter into on the Sites and Applications, and information about you that is available on the internet, such as from Facebook, LinkedIn, or publicly available information that we acquire from service providers.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:
- we have your consent to do so
- where we need the personal information to perform a contract with you (e.g. to deliver the RAFA Solutions Services you have requested)
- where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms)
In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
We collect and process payment information from you when you purchase or use Services, including credit cards numbers and billing information, using third-party intermediary PCI-compliant service providers. These intermediaries are not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.
Information That We Collect from You
When You Visit our Site
When you visit our Site some information is automatically collected. This may include information such as:
- Detect whether the user is using touch screen, mouse, or both;
- Operating System (OS);
- Detection of device screen size- mobile, tablet, tablet landscape, desktop, etc.;
- Check if user is using the same device (cookies);
- Identify the browser;
- Use of SESSIONs.
Tracking Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service, such as our online store.
Web beacons, tags and scripts may be used on our Sites or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Sites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.
Information Collected from Other Sources
Information from Third Party Services
We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Sites and Applications. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third-party service, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other personal information that the third-party service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on these third-party services to understand and change the information sent to us through these services. For example, you can log in to the Services using sign-in services provided by Google or an Open ID provider, as further described below.
Note that we may use open source software or plugins in our Site.
Use of Data
RAFA Solutions may use the collected information about you (including personal information, to the extent applicable) for a variety of purposes:
- To provide, operate, maintain, improve, and promote the Services
- To enable you to access and use the Services
- To process and complete transactions, and send you related information, including purchase confirmations and invoices
- To send transactional messages, including responses to your comments, questions, and requests
- To provide customer service and support
- To send you technical notices, updates, security alerts, and support and administrative messages
- To send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
- To detect, prevent and address technical issues
- To provide other news or information about us and our partners.
How We Share and Disclose Information
Third Party Service Providers and Partners
We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Sites, application development, backup, storage, payment processing, customer support, technical support, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.
Compliance with Laws and Law Enforcement Requests; Protection of Our Rights
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
With Your Consent
RAFA Solutions may share personal information with third parties when we have consent to do so.
In the Event of Merger or Sale
In the event that RAFA Solutions is acquired by or merged with a third-party entity, or undergoes a change of control or any form of sale or transfer of some or all of its assets, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of that merger, acquisition, sale, or other change of control.
Your Privacy Rights
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at firstname.lastname@example.org. Our Customers may update or change their personal information by going to their Account and change manually the personal information. To make a request to have personal information maintained by us returned to you or removed, please email email@example.com. Requests to access, change, or remove your information will be handled within thirty (30) days.
If you are a Customer or otherwise provide us with personal information in connection with your use of our Sites, Applications or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:
Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Right to object to processing: You may have the right to request that RAFA Solutions stop processing your personal information and/or to stop sending you marketing communications.
Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.
If you would like to exercise such rights, please contact us on firstname.lastname@example.org. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By email: email@example.com